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Cancellation Policy: Once a booking has been made, you can reschedule your appointments for free up to 2 times, with 48 hrs prior notification. We currently do not offer 100% refunds. Email: hello@neumascape.com for more information. Pandemic Protocol - We want to ensure everyone's safety during the Pandemic. If you are feeling unwell or suspect to have come in contact with someone who contracted COIVD-19 during the past 10 days, please notify us immediately and we will reschedule for when you are cleared. If the City of LA goes into a full lockdown or require non-essential services to be temporarily suspended, we will schedule your appointment at no extra charges for when we reopen safely. By purchasing one of our services you agree to our Terms and Conditions: https://www.neumabeing.com/privacy-policy-t-c Neuma Being Privacy Policy: https://www.neumabeing.com/privacy-policy-t-c